Frequently Asked Questions

Credential Recipients

How many credentials can I delver per recipient?
You can deliver as many certificates and badges per person as you'd like.

Do I pay for my old recipients?
No. Each plan has a limit on the number of unique recipients per year.

Do credential recipient allowances expire?
Each plan limits the number of unique people you can create a certificate or badge for per year.

Is there an ongoing fee to maintain the link for each certificate?
There are no additional costs to keep the certificate "live" after it is issued. If a certificate expires though, and you need to re-issue a new one, that will require an additional credit.

What if I need more recipients? Can I change my plan?
Yes, you may upgrade to a larger package at any time.

Plan Details

Can I pay for a year all at once instead of the monthly amount?
All self-serve plans are billed monthly on an annual commitment. We have more flexibility on payment terms if you are purchasing at least 10,000 recipients / year.

What other fees are involved?
There are no additional fees (like setup or maintenance) beyond the cost of your plan level and any add-on features you've selected.

How long is a contract?
One year.

What happens to the certificates or our account if we don’t continue an annual plan subscription?
Digital credentials remain active (as long as you have not put an expiration date on them). You still would have access to your platform, but any "add-on" features would be disabled and you would no longer be able to issue new digital credentials.

Are plans priced in US dollars?
Yes.