Frequently Asked Questions

Credential Recipients

How many credentials can I issue per recipient?
You can issue as many certificates and badges to a person as you'd like.

Do I pay for my old recipients?
No. Each plan has a limit on the number of unique recipients per year.

Do credential recipient allowances expire?
Each plan limits the number of unique people you can create a certificate or badge for per year.

Can recipients pay Accredible to receive their certificate?
No. Accredible can not be used as an e-Commerce solution to charge certificate or badge recipients in exchange for their credentials. Credentials you send are paid out of your allowance.

Is there an ongoing fee to maintain the link for each certificate?
There are no additional costs to keep the certificate "live" after it is issued. If a certificate expires though, and you need to re-issue a new one, that will require an additional credit.

What if I need more recipients? Can I change my plan?
Yes, you may upgrade to a larger package at any time.

What is a Unique Recipient?

You can send as many certificates and badges to each person as you like, we price based upon the number of unique people you're sending them to.

Sending multiple certificates or badges to 'yourname@example.com' only counts as one credit against your plan's allowance, provided they're sent in the same year in your billing cycle.

You don't pay any on-going carrying fees; existing credentials never count against your allowance.

Plan Details

Can I pay for a year all at once instead of the monthly amount?
All Basic plans are billed monthly on an annual commitment. We have more flexibility on payment terms if you are purchasing an Advanced or Enterprise plan.

What other fees are involved?
There are no additional fees (like setup or maintenance) beyond the cost of your plan level and any add-on features you've selected.

How long is a contract?
One year.

What happens to the certificates or our account if we don’t continue our subscription?
Issued digital credentials remain active (as long as you have not put an expiration date on them). If you cancel part way through a year then we will reduce your issuing allowance pro rata.

Are plans priced in US dollars?
Yes.

Do you offer discounts for non-profit organizations?
Yes, we offer a 10% discount for registered non-profits.