From Completion Data to Capability Evidence: How L&D Teams Build Skills Programs That Stick

Most L&D teams are running serious learning programs — and still can't answer the question leadership keeps asking: How do we know employees are actually building skills? Completion rates and course hours tell you what happened. They don't tell you what employees can do, or whether that capability is visible enough to drive internal mobility, inform talent decisions, or survive a budget conversation with the C-suite. Only 4% of learning and development (L&D) teams report on outcomes executives actually care about. The gap isn't effort. It's how learning programs are designed to recognize and surface capability in the first place.

Accredible’s Professional Services Lead Lauren Shapiro has built credentialing frameworks for enterprise L&D teams and professional associations across the U.S. and UK. She's seen firsthand what separates programs that produce real skills evidence from those that produce badges no one knows what to do with. This session is built from that experience: practical, platform-agnostic, and structured around a design model and a five-point diagnostic you can apply to your own program the same week.