Accredible, the world’s leading digital credential platform, is seeking a customer-focused Solutions Architect to become the trusted product solutions expert for our prospects, customers, and internal teams. This is a highly collaborative role sitting at the intersection of Customer Delivery, Product, Engineering, and Sales.

As part of our Implementation team, you’ll help customers and prospective customers understand Accredible’s capabilities, map their business needs to our platform, and identify opportunities for innovative solutions and integrations.

Your contributions will help set customers up for success by improving close rates, reducing implementation time, and reducing churn over the long term.

If you enjoy solving customer challenges, building trusted relationships, and designing thoughtful technical solutions, we’d love to hear from you.

This role is remote EST- based, with occasional travel required to meet prospects and customers — typically less than once every two months.

You’re a customer-facing technical expert who enjoys understanding complex business challenges and translating them into practical solutions. You’re comfortable speaking with both technical and non-technical stakeholders and can confidently guide conversations around integrations, workflows, and platform capabilities.

You thrive in collaborative environments, communicate clearly, and enjoy building strong partnerships with customers and internal teams alike.

You’re equally comfortable working across pre-sales and post-sales engagements, helping customers succeed throughout their journey with Accredible.

• Acting as the trusted technical and integration advisor to customers and prospects throughout the sales, onboarding and expansion phases. 
• Helping customers map their business requirements to Accredible’s platform capabilities.
• Providing technical confidence to prospects and customers by guiding solution discussions and answering technical questions.
• Designing customer and prospect solutions that align with their credentialing and integration needs.
• Running integration and technical discovery calls with prospects and customers.
• Identifying capability gaps and effectively communicating customer needs to Product and Engineering teams.
• Partnering with Enterprise Sales and Customer Success teams to drive adoption and customer success.
• Supporting large enterprise customers during onboarding and implementation phases.
• Building custom integrations using Workato, with support from Engineering and Support teams.
• Creating solution documentation, training, best practices, and reusable technical resources.

This role reports to our Senior Director of Customer Delivery as part of our Implementation team, while working closely with the CTO, Product & Engineering, and Sales teams.

You’ll be empowered to take ownership, improve processes, and help shape how the Solutions Architecture function evolves at Accredible. You’ll work independently while collaborating with experienced cross-functional teams who are focused on helping customers succeed.

We value transparency, curiosity, fast iteration, and customer empathy. We aim to build trust through honest communication and thoughtful problem-solving.

• Competitive Salary
• 35 Days Annual Vacation
• 100% Paid Medical, Vision & Dental Insurance
• Equity Options
• Flexible Leave Policies
• Life Insurance & Employee Assistance Programs
• Remote Work Flexibility
• Two hours per week (paid) dedicated to learning, plus a budget for courses, books, and conferences
• A commitment to supporting your personal and professional growth
• Many additional perks!

Role-Based Competencies

• Complex Product Experience: Comfortable learning and communicating the details of a sophisticated SaaS platform.
• Solution Design: Able to understand business requirements and design practical solutions using platform capabilities.
• Discovery & dependency mapping: Able to deep dive into customer use cases and architecture to extract insights and requirements. 
• Technical Comfort: Comfortable discussing integrations and technical workflows with stakeholders, while building solutions using low-code or no-code tools.
• Technical Integration Concepts: Understands how systems and platforms connect conceptually to support customer solutions.
• AI-Assisted Solutioning & Prototyping: Recognizes when prototypes should be built quickly and when engineering support is needed.
• Documentation Skills: Able to create clear and effective documentation for both technical and non-technical audiences.
• Objection Handling: Comfortable communicating product limitations honestly and constructively.
• Client-Facing Confidence: Strong communication skills and the ability to handle live customer conversations with confidence.
• Attention to Detail: Ensures important details are captured and communicated effectively.
• Organization & Planning: Prioritizes effectively and focuses on high-impact activities.
• Cross team Collaboration and Communication: Working across Sales, Customer Success, Product and Engineering to ensure active solutions projects are managed accordingly and with the correct stakeholders. 

Cultural Competencies

• Results Oriented: Focus on meaningful outcomes and measurable progress.
• Proactive: Take initiative and lead with intention.
• Dependable: Follow through on commitments and communicate openly when priorities shift.
• Prioritizer: Focus on high-leverage work that drives impact.
• Bias to Action: Move quickly through iteration and continuous improvement.
• Humble in Feedback: Welcome constructive, data-driven discussions.
• Supportive: Recognize that success is a team effort.
• Ambitious: Aim to deliver exceptional work and outcomes.
• Builder: Look for opportunities to improve systems, processes, and experiences.
• Great Communicator: Be concise, collaborative, and thoughtful in every interaction.

Accredible is remote-first, people-first, and proud to be a mission-driven company shaping the future of learning and achievement.

We are Open and Inclusive. We welcome people of any gender identity or expression, race, skin color, ethnicity, age, size, nationality, sexual orientation, ability level, neurotype, religion, elder status, family structure, culture, subculture, political views, education level, identity, and self-identification.

Teachers, learners, activists, artists, dreamers, doers, everyone belongs here.

Accredible is the world’s leading digital credential platform, enabling education and training leaders to increase learner engagement and drive program growth.

Over 2,300 organizations, including Google, MIT, Skillsoft, Slack, and the University of Cambridge, rely on Accredible to manage and measure everything from issuing digital certificates and badges to visualizing learning pathways and spotlighting certified learners.

Founded in 2013, Accredible has helped issue and verify over 125 million career-advancing credentials.

To learn more, visit accredible.com.