At Accredible, we help organisations recognise and verify achievements through digital credentials. We work with universities, associations, and companies around the world, and we're growing quickly.

We're looking for an Implementation Manager to join our Customer Success team on a 12-month fixed-term contract to cover maternity leave. This is an exciting opportunity to play a key role in helping new customers successfully adopt Accredible, ensuring they realise value quickly and become confident users of our platform.

You're a customer-focused professional with experience managing implementations within a SaaS or technology environment. You enjoy helping customers solve problems, thrive in a fast-paced environment, and take pride in delivering a great customer experience.

You have experience translating customer needs into practical solutions, analysing data and trends to identify opportunities, and confidently managing multiple stakeholders. You're proactive, accountable, and comfortable working independently as part of a fully remote, global team. Ideally, you'll bring a solutions-focused mindset, strong collaboration skills, and a passion for helping customers achieve success.

• Managing the onboarding and activation process for new customers, ensuring they are operational on the Accredible platform within agreed SLAs
• Delivering customer training, hosting webinars, and creating platform education content where appropriate
• Acting as a trusted adviser, helping customers maximise the value they receive from Accredible during onboarding and expansion phases. 
• Tracking customer performance, understanding business needs, and providing effective solutions
• Partnering closely with Account Managers to identify opportunities for expansion, upgrades, and increased platform adoption
• Building strong relationships with customers and stakeholders across their organisations
• Becoming a product expert and confidently advising customers on best practices and industry trends
• Collaborating with internal teams to ensure customers achieve successful outcomes and long-term engagement

We care about how we work, not just what we achieve. You'll be part of a supportive, collaborative environment without unnecessary hierarchy, where people share knowledge, celebrate wins, and support each other. There's trust and autonomy in how you manage your role, alongside a diverse, international team that brings a range of perspectives. As the company continues to scale, there are real opportunities to learn, develop, and make an impact.

Role Based:

• Experience in an implementation focused role in a Saas or tech solution role.
• Customer centric focus in being able to translate the customer business problem into Accredible solutions.
• Analytical thinking - being able to deep dive into customer issues, product and data to pull out key issues, trends and present holistic overviews.
• Proactive self starter - Being part of a fully remote, global team will mean there are times your team or specific stakeholders will not be online. This will mean that you will need to make sure you will sometimes not be able to wait on that person to log in but will need to do everything within your realm of responsibility and not wait on the relevant stakeholders. You will need to be comfortable exploring out of the box solutions as well as leveraging relationships and skills to solve for your customers and not wait for someone to give you the go-ahead.
• Solutions driven - Focusing on solutions and not the problems are at the very core the most important criteria to meet for this role. We need to understand the problem but make sure we are looking at it with a solutions focus.
• Collaborator - Accredible is a growing company with many stakeholders in the success of customers, being a team player and being able to collaborate with those stakeholders is key to the success of our IMs.
• Accountable - Taking ownership of your role and responsibilities and being able to reflect on good performance as well as poor performance.

Cultural:

• Proactive Communicator. You are self-driven and able to voluntarily, clearly, and succinctly communicate ideas and problems to peers and customers alike. You demonstrate high standards of written and verbal communication.
• Adaptable & Self-starter. You are comfortable working in a fast paced environment with little direction and taking on projects independently within a “start-up” technology company.
• Honesty & Integrity. You do what is right, adhere to the utmost ethical standards, and are consistently transparent with colleagues regarding the status of your work.
• Open to Criticism & Ideas. You understand that our organization – and our employees – aspire to continually improve and you do not avoid seeking or receiving feedback regarding improvement opportunities.
• Enthusiastic. You demonstrate the ability to quickly absorb and apply new information. You can research best practices and determine how to implement them at Accredible. You want to learn and grow and are excited to take on new challenges.

• Competitive salary.
• 35 days annual vacation.
• Paid medical/dental/vision premiums.
• Generous sick time and compassionate leave to support our team members’ health needs, and physical and mental well-being.
• Flexible hours & remote work; while we fully support digital nomads, you must be able to align with your team’s predominant time zones.
• A high-energy, collaborative, and supportive high-growth organization backed by some of Silicon Valley's top venture capital investors.
• A promise to invest in your growth personally and professionally. Wherever you would like to go and whatever you would like to do, we will be there to support you.
• Many additional perks!

Accredible is remote first, people-first, and proud to be a mission-driven company shaping the future of learning and achievement.

Accredible is Open and Inclusive. We welcome people of any gender identity or expression, race, skin color, ethnicity, age, size, nationality, sexual orientation, ability level, neurotype, religion, elder status, family structure, culture, subculture, political views, education level, identity, and self-identification. We welcome teachers, learners, activists, artists, dreamers, doers, ordinary people, extraordinary people, and everyone in between.

Accredible is the world’s leading digital credential platform, enabling education and training leaders to increase learner engagement and drive program growth. Over 2,600 organizations, including Google, IAPP, McGraw Hill, MIT, Skillsoft, Slack, and the University of Cambridge, rely on Accredible to manage and measure everything from issuing digital certificates and badges to visualizing learning pathways to spotlighting certified learners. Founded in 2013, Accredible has helped issue and verify over 185 million career-advancing credentials. To learn more, visit accredible.com.