How much do name changes cost organizations?

Producing official documents can be a costly process. There’s specialized or watermarked paper, a printing process, an official seal or signature, the packaging and postage costs, and staff time to consider. Although initial documents are sometimes offered at no cost, requests for duplicates or amendments are often charged to the end-user and if not, that is still a cost to the organization to produce. One or two amended certificates are low-cost but scaling this up to hundreds or thousands can cost organizations a noticeable amount. 

An organization with 1000 students spends $5 per certificate for printing, packaging, and postage. The initial cost of issuing certificates equals $5000. 1% of students state there is a spelling mistake that needs correcting, totalling $50. A further 5% of students request a name change and the organization decides not to charge for these amendments. This set of changes totals $250 over a year. This one batch of certificates has cost the organization $5300 - not counting the time commitment from staff. 

Saving with digital credentials

Digital credentials are delivered instantly via email, incurring no additional cost for packaging and postage. The time taken to issue digital credentials is also drastically reduced. In The Digital Marketing Institute Case Study, switching to digital credentials saves staff 7.5 hours on average every month sending and managing certificates. 

The time and cost saving benefits also extend to name change requests. Rather than reprint and send an amended certificate, simple name changes are automated and complex name changes appear on the dashboard for approval. 

Using the organization example from before, the issuer signs up to Accredible’s Lite Plan with no integrations or extras at the cost of $960 a year for up to 1000 unique recipients. The organization issues the full 1000 digital credentials, at approximately $0.96 per credential. 1% of students request a spelling correction of 1 or 2 characters that are approved automatically. 5% of students request a change to their surname, these are reviewed and approved via the dashboard. The cost savings between these two scenarios is $4340, not taking into consideration the staff time saved. 

How to manage name requests

Name change requests that aren’t simple (1 or 2 characters) or have already had an automated change will appear on the dashboard for attention. The administrator also receives an email that details the credential and the requested change for immediate approval. The process is seamless and saves administrator inboxes getting filled with “can you please change my name” requests that lack full detail and take additional time to sort.

Further information for managing name requests can be found in the knowledgebase:

How to request a name change

Accredible have built name change request functionality directly onto the live credential page. Recipients need to sign in to prove they are the credential owner and then click the ellipse (...) for ‘More options’ and select the option for “Request a Name Change”. 

Detailed step by step instructions are available in the knowledgebase: 

In Summary

Name changes on official documentation seem trivial but result in additional costs and time commitments for organizations. Increase efficiency, save money, and simplify the management of certifications using digital credentials. Try Accredible today with a free account and start issuing secure, shareable, and verifiable credentials to recipients. 

Further Reading

Simple name changes are just one benefit of digital credentials. Download the Feature Checklist for an objective view of current credentialing solutions and if they provide real value for the organization. Compare Accredible's features against other platforms in consideration and use findings to inform decision-makers. 

Get the Guide