Customer Success Associate- Cambridgeshire, United Kingdom

Apply: https://accredible.breezy.hr/p/05467f67d352-customer-success-associate

Compensation: £ 25-30k salary plus pension scheme and 28 days of PTO per year and flexible hours.

Accredible is a growing, venture-backed technology startup in the digital credentialing space seeking our next member for our Customer Success Team! Customer Success is the heart of our company and as a rapidly expanding startup, we need more CS team players!

Key info at a glance:

  • Job Title: Customer Success Associate
  • Primary Functions: Onboarding, managing, and advising our customers on how to use and optimize our product.
  • Hours: Full-time
  • Compensation: Pension scheme, 28 days PTO, £ 25-30k salary
  • Reporting to: VP of Customer Success
  • Location: Ely, Cambridgeshire. Can work from home when tasks do not require in-person presence.
  • Seniority: Associate level; some previous customer success/support required. SaaS background is a plus.
  • Start date: As soon as possible.

 

We welcome people of any gender identity or expression, race, skin color, ethnicity, age, size, nationality, sexual orientation, neurotype, religion, elder status, family structure, culture, subculture, political views, identity, and self-identification. We welcome parents (40% of our team have kids), teachers, learners, activists, artists, dreamers, doers, ordinary people, extraordinary people, and everyone in between. We stand for equal opportunity, and we ensure equal pay.

Compensation & Benefits:

  • £25-30k salary depending on experience.
  • Pension scheme
  • Time off each week to focus on your growth or volunteering, plus a learning budget.
  • 28 days per year paid time off.
  • Mentorship opportunities from our CEO, CTO and VP of Customer Success for personal growth.
  • Company off-sites such as international retreats.
  • Flexible working time and hours, depending on ongoing projects.

 

About the role:
Your role is essential to our success and most importantly, our customers’ success! You’ll be managing a number of customer accounts effectively throughout their customer lifecycle. You will onboard customers ensuring they are on track to deployment as quickly and efficiently as possible. You will act as the internal advocate and advisor for our customers on how they can optimize our product. You’ll be collaborating with multiple stakeholders to maximize Accredible footprint across a customer’s organization. Our customers’ success is your success!

You won’t be doing this alone as we have a world-class customer success team you’ll be working with. You’ll have support across our whole team from customer support to developers and work alongside the VP of Customer Success who will turn you into the product expert and advisor. We’ll be expecting high quality work but don’t worry – you’ll receive constructive feedback and guidance on a regular basis. We meet on a weekly basis and everybody has input and the ability to make our work and the way we work better.

You’ll have a lot of decision making power, autonomy and trust. We make decisions democratically and give team members the time, resource and authority to work on what they think is most important.

Most importantly: This is a fantastic opportunity to join a fast growing, profitable startup where there are many opportunities to obtain promotions based upon merit, hard work and dedication.

Office location & working expectations:

Our UK office is in downtown Ely and some tasks may require you to be present in person there, however you will often get the choice of working from home or in the office. We also have an US office in the Silicon Valley, which some of the team including your direct report, the VP of Customer Success is based out of, but you will not be expected to travel there right away.

As part of the interview and hiring process, we’ll require 3 professional references and perform a criminal background check.

Start Date: As soon as possible.

Required Skills and Attributes:

  • Communication. Can communicate and collaborate cross- functionally internally with Sales, Product and Engineering team as well as externally with customers and key stakeholders
  • Analytical & problem solver. Helping customers solve their pain points and optimize their use of product.
  • Empathy & Strong Interpersonal Skills. Has the ability to develop relationships and establish trust with customers.
  • Project Management. Has a track record of prioritizing projects and managing various moving parts within a project. Does not let important details slip through the cracks and doesn’t miss key deadlines for deployment.
  • Learns quickly. Demonstrates the ability to quickly absorb and make use of new information.
  • Adaptable & Self-starter. Comfortable working in a fast paced environment with little direction, and take on projects independently within a “start-up” technology company.


Useful experience:

  • Customer success background- onboarding and managing a portfolio of customer accounts
  • Use of CRM systems such as Hubspot, Salesforce, and CSM platforms
  • Experience with managing multiple projects simultaneously


About Accredible:

We are an ambitious education-technology company, looking for enthusiastic, self-starters. We have a team of 13, spread between our UK office, US office and some remote team members.

Accredible makes it easy for universities, professional associations and training companies to issue secure digital certificates, awards and badges. Some of the largest and most well-known organizations in the world rely on us for their credentialing including UC Berkeley, MIT, Harvard, Cambridge University, Kaplan, Google, Rosetta Stone, IEEE and several hundred others. We are also backed by some of the most well-known venture capital firms in the US.

Apply: https://accredible.breezy.hr/p/05467f67d352-customer-success-associate

Software Engineer – Remote (GMT preference)

Apply: https://accredible.breezy.hr/p/6de34106b242-software-engineer

The Role

Your role is essential to our success! You’ll be helping to build and maintain a back-end API that serves over 250,000 new users per month and over 1,500,000 requests per day. Our customers expect reliability, stability and speed. You’ll be pushing updates every day to improve our codebase and be able to see instant feedback from our customers & users.

We use Ruby on Rails and PostgreSQL on top of a few AWS services. Our approach is Agile, test heavy and we push releases as soon as they’re ready, typically more than 10 a week.

You won’t be doing this alone as we have a world-class product team you’ll be working with. You’ll have support from a designer, a front-end engineer, a senior back-end engineer and our Chief Technology Officer will be responsible for the work that you do. We’ll be expecting high quality work but don’t worry – you’ll receive constructive feedback and guidance on a regular basis. We meet every day and everybody has input and the ability to make our work and the way we work better.

You’ll have a lot of decision making power, autonomy and trust. We make decisions democratically and give team members the time, resource and authority to work on what they think is most important.

This is a fantastic opportunity to join a fast growing, profitable startup where there are many opportunities to obtain promotions based upon merit, hard work and dedication.

 

Compensation & Benefits

  • £40,000+ salary.
  • Flexible hours.
  • Remote work (we’re flexible on times and places) with a strong preference for ~GMT.
  • A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.
  • 2 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!
  • A promise to invest in your growth personally and professionally. Wherever you’d like to go and whatever you’d like to do we’ll be there to support you.
  • Fast promotion opportunities. We’ve got a track record for internal promotion to senior roles within the first year of employment.
  • Pension scheme.
  • 28 days holiday.

 

Your skills & competencies

We are looking for you to demonstrate to us that you have these skills & competencies:

  • Rails experience. Has used Rails professionally for at least 2 years.
  • Learns quickly. Demonstrates the ability to quickly absorb and make use of new information. Can research best practices and make use of them.
  • Enthusiastic. Wants to learn and grow, is excited to take on new challenges.
  • Independent Problem solving. Is able to independently solve difficult technical problems & provide solutions or work arounds. Asks for help when they need it but tries to solve things themselves.
  • Attention to detail. Does not let important details slip through the cracks and slow or jeopardize a release.
  • Organization & Planning & Independence. Plans, organizes and schedules in an efficient manner. Knows which priorities are important and chooses to work on those. Doesn’t need constant input but is able to ask for help when needed.

 

Apply: https://accredible.breezy.hr/p/e4787b1cbd61-software-engineer-remote 

Software Engineer – Ely, Cambridgeshire, UK

Apply: https://accredible.breezy.hr/p/6de34106b242-software-engineer

The Role

Your role is essential to our success! You’ll be helping to build and maintain a back-end API that serves over 250,000 new users per month and over 1,500,000 requests per day. Our customers expect reliability, stability and speed. You’ll be pushing updates every day to improve our codebase and be able to see instant feedback from our customers & users.

We use Ruby on Rails and PostgreSQL on top of a few AWS services. Our approach is Agile, test heavy and we push releases as soon as they’re ready, typically more than 10 a week.

You won’t be doing this alone as we have a world-class product team you’ll be working with. You’ll have support from a designer, a front-end engineer, a senior back-end engineer and our Chief Technology Officer will be responsible for the work that you do. We’ll be expecting high quality work but don’t worry – you’ll receive constructive feedback and guidance on a regular basis. We meet every day and everybody has input and the ability to make our work and the way we work better.

You’ll have a lot of decision making power, autonomy and trust. We make decisions democratically and give team members the time, resource and authority to work on what they think is most important.

This is a fantastic opportunity to join a fast growing, profitable startup where there are many opportunities to obtain promotions based upon merit, hard work and dedication.

 

Compensation & Benefits

  • £45,000+ salary.
  • Flexible hours.
  • Remote work for up to 2 days per week (we’re flexible on times and places).
  • A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.
  • 2 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!
  • A promise to invest in your growth personally and professionally. Wherever you’d like to go and whatever you’d like to do we’ll be there to support you.
  • Fast promotion opportunities. We’ve got a track record for internal promotion to senior roles within the first year of employment.
  • Pension scheme.
  • 28 days holiday.

 

Your skills & competencies

We are looking for you to demonstrate to us that you have these skills & competencies:

  • Rails experience. Has used Rails professionally for at least 2 years.
  • Learns quickly. Demonstrates the ability to quickly absorb and make use of new information. Can research best practices and make use of them.
  • Enthusiastic. Wants to learn and grow, is excited to take on new challenges.
  • Independent Problem solving. Is able to independently solve difficult technical problems & provide solutions or work arounds. Asks for help when they need it but tries to solve things themselves.
  • Attention to detail. Does not let important details slip through the cracks and slow or jeopardize a release.
  • Organization & Planning & Independence. Plans, organizes and schedules in an efficient manner. Knows which priorities are important and chooses to work on those. Doesn’t need constant input but is able to ask for help when needed.

 

Apply: https://accredible.breezy.hr/p/6de34106b242-software-engineer 

Senior Ruby Developer – Ely, Cambridgeshire, UK

Compensation & Benefits

Above market salary.
Very flexible hours.
Remote work for up to 2 days per week (we’re flexible on times and places).
A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.
2 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!
A promise to invest in your growth personally and professionally. Wherever you’d like to go and whatever you’d like to do we’ll be there to support you.
Pension scheme.
28 days holiday.

Your Skills & Experience

Ruby on Rails experience. You’ve used Rails professionally for at least 2 years.

Technical Experience. You’re comfortable using AWS, PostgreSQL and Docker. You enjoy working within a fast moving, agile team and can provide constructive ideas on architecture and systems. You consider performance and scalability.

Learn quickly. You are able to quickly absorb and make use of new information. You can research best practices and make use of them.

Enthusiastic. You wants to learn and grow, and are excited to take on new challenges.

Independent Problem solving. Is able to independently solve difficult technical problems & provide solutions or work arounds. Asks for help when they need it but tries to solve things themselves.

Attention to detail. You don’t let let important details slip through the cracks that would slow or jeopardize a release.

Organization & Planning & Independence. You plan, organize and schedule in an efficient manner. You know which priorities are important and choose to work on those. You don’t need constant assistance but are able to ask for help when needed.

Accredible & The Role

Accredible is connecting education with economic value. We want hiring to be about what you can do, your skills and potential and we want education to be better at improving careers.

In the past five years we’ve built the best credentialing product in the world. Universities, associations, tech companies and others are able to create, deliver and manage tens of thousands of digital certificates and open badges with just a few clicks. Our customers include Google, UC Berkeley, and IEEE and we’ve delivered over 2.5 million credentials to over 3 million users.

Your role is essential to our success! You’ll be helping to build and maintain a back-end that serves over 250,000 users per month and millions of requests per month. Our customers expect reliability, stability and speed. You’ll be pushing updates every day to improve our codebase and be able to see instant feedback from our customers & users.

You won’t be doing this alone as we have a world-class product team you’ll be working with. You’ll have support from a designer, a front-end engineer, another senior back-end engineer and our Chief Technology Officer will be responsible for the work that you do. We’ll be expecting high quality work but don’t worry – you’ll receive constructive feedback and guidance on a regular basis.

You’ll have a lot of decision making power, autonomy and trust. We make decisions democratically and give team members the time, resource and authority to work on what they think is most important.

This is a fantastic opportunity to join a fast growing, profitable startup where there are many opportunities to obtain promotions based upon merit, hard work and dedication.

Apply Here: https://accredible.breezy.hr/p/ad7521ade03a-senior-ruby-developer

New and Improved Certificate Designer

We’re always striving to make Accredible the best it can be. Because of this we have made some pretty big improvements to our Certificate Designer, to make creating your beautiful certificates even easier.

To make sure that you’ve got everything you need to navigate the sleek new designer, Gemma has jumped in to show you exactly where everything is so you don’t waste time working it out.

If you have any questions or comments about the new designer, let us know at support@accredible.com.

A Model for Membership Organizations to use Both Digital Badges and Certificates

The question of where to use badges and where to use certificates can be challenging. Should an organization use just one, in which case which one, or should they use both? In our recent webinar with The International Association of Privacy Professionals, this very question came up, and they have developed a great model that we think is worthy of consideration by all membership organizations.

First of all, let’s recap on the two credential types.

Digital Badges

A digital badge is really a digital representation of a physical badge. It enjoys all the benefits of being digital, such as being sharable, verifiable, trackable, and having embedded metadata. Badges issued with Accredible are also compliant with the OpenBadge 2.0 standard, so they can be ported easily between platforms.

Designs typically resemble physical badges, as in the following example (although they do not have to):

Digital Certificates

Digital certificates are similar to paper certificates and usually look visually the same. They are available online and can be downloaded and printed, as well as enjoying the digital benefits described above for badges. Unique information (such as the recipient name, course details, etc) is usually visible on the certificate, unlike a badge. Additional information such as a transcript, work samples or references can also be attached.

iapp example certificate

How to use Both

To answer this question, let’s look at The IAPP again. In common with many membership organizations, the IAPP offers a range of formal training and certifications to its membership. An example is their “Certified Information Privacy Professional” certification. Before switching to Accredible, paper certificates were issued. It makes sense to use certificates (rather than badges) to recognize member achievement because:

  • Achieving the certification requires considerable effort over a period of time, and for the majority of users, a certificate with their name on it is perceived as more appropriate recognition than a badge
  • Traditionally this kind of achievement would have been recognized with a paper certificate and so there is better continuity when switching to this format
  • Many members wish to download and print their certificate for display, or to show to clients as evidence of their qualifications
  • Additional evidence such as work samples, transcripts, references etc can be attached
  • Details of the recipient, the course, the dates, etc can be displayed on the certificate

 

So how about badges? Most membership organizations engage with a variety of other people, be they members or not. They could be volunteers, employees, presidents, people who develop exam material, or volunteer board members. In other words they are people engaged in more specific service roles. For these people, badges makes more sense because:

  • They are a great way to recognize the contribution of these individuals
  • There is unlikely to have been anything in place beforehand, so there are no expectations to be maintained
  • They are less formal than a certificate

 

In using both, the distinction between the formal training and certification programs, and the less formal (but still important) recognition of contributions is maintained.

Accredible allows both certificates and badges to be designed, issued and managed from a single platform, so the above model can easily be adopted.