Customer Success Agent, US Only, Remote – 15-20 hours per week
Accredible is looking for a part-time Customer Success Agent to continue to grow our world class customer support team.
In the past three years we’ve built the best credentialing product in the world. Universities, associations, tech companies and others are able to create, deliver and manage tens of thousands of digital certificates and open badges with just a few clicks.
You’ll be the face and voice of Accredible, working intimately with both our clients and credential recipients. You’ll develop deep relationships that give you inside knowledge of our client’s credential processes, this will make you essential for telling product and sales what they should be focusing on.
You will be working on a busy support desk answering tickets by phone, email and live chat. You’ll provide world class customer support and turn detractors into promoters. You’ll improve our support processes through automation, creating macros and by curating articles for our help desk. Your input will help shape the way Accredible does customer support and you’ll have plenty of room for professional growth and development.
You won’t be doing this alone! You’ll be joining Accredible’s best performing department and will be a founding member of an exceptional team; working under our Head of Customer Success.
We are looking for you to demonstrate to us that you have these skills:
Customer Support experience – You’ll have a year’s experience working within a support team. You understand what makes a good support agent and know the basics of how a customer support team functions.
Empathy, Patience and Understanding– Every ticket you respond to will be undertaken with these core traits in mind. You will excel in providing the type of support that makes our clients think “Wow!”
This is the kind of response we are looking to elicit “Duncan and his team provide excellent customer service …. most likely the best help desk I’ve ever been connected with. Thanks to all for your superb service.”
Team Player – “Remote team but not remote from each other” This is our motto, you must be able to work efficiently and effectively with both your immediate and wider teammates.
Goal & Target Orientated – As well as providing world class support you will need to stick to our response time quotas and keep your customer satisfaction rating impeccably high.
Hardworking & Self Motivated – This is a remote role, and as such, you will need to be good at keeping to your task and working hard under your own steam.
Literacy – You must have exemplary written and spoken English language skills.
Nice to have:
- Spanish, Portuguese or Japanese language proficiency.
- Prior knowledge of using Zendesk
- Experience using Slack, customer.io, & Salesforce
- Experience working remotely
Compensation and Benefits
$13-16 per hour – salary depending on experience.
Completely Flexible working hours. As long as you meet your required number of support tickets and work the required hours a day. You decide when you work! Your only time commitment will be to sync with our Head of Customer Success most mornings.
A route to full time employment as the company grows (expected within 1 year).
A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.
2 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!
12 days Holiday
A promise to invest in your growth personally and professionally. Wherever you’d like to go and whatever you’d like to do we’ll be there to support you.
Apply Here: https://accredible.breezy.hr/p/b720db7caa80