v1.18 – Improvements


We’re always working hard to improve our service and make creation, management and delivery of certificates, badges and Blockchain credentials as easy as possible. A regular part of our work is to spend time fixing small bugs, making improvements and adding small features. In this update we’ve made many such improvements including:

  • You can set a groups credentials to be private by default.
  • You can prevent automatic acceptance of typo name changes.
  • We’ve added a social media button generator to the visual email editor.
  • We’ve updated the appearance of credentials when shared on twitter to be more attractive and flexible.
  • You’re now able to rotate your API keys.

Canvas Integration Update – Final Grade or Score


We’ve updated the Accredible – Canvas LMS integration so that you can better automate generation of certificates, badges and blockchain credentials.

When you connect Canvas to Accredible we automatically generate Groups for each course. After setting up the integration click onto the settings page for a particular Group. On the settings page choose whether you’d like students to receive a certificate based on their final grade, score or upon course completion. You may also select whether to automatically publish their credentials upon creation.

Click here to learn more about the Canvas LMS integration.

v1.17 – Blockchain Credentials


We’re excited to announce you can now securely issue your credentials with our pioneering Blockchain technology. When this option is enabled, a permanent record of your credentials is cryptographically sealed into the blockchain. What does this mean? Third parties viewing those credentials can be absolutely certain a record has not been altered, providing an ironclad defense against fraud.

It’s easy to use and is included in your current pricing – it doesn’t incur any additional cost.

What is the Blockchain?
The Blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value. Accredible uses the Bitcoin Blockchain to store an immutable record of credentials. Anything that we write to the Blockchain can’t be altered in the future by any party.

How does the Blockchain prevent fraud?
Once we’ve recorded a credential on the Blockchain it cannot be altered, faked, or spoofed. If someone attempts to create a credential that looks like your credentials it won’t verify against the Blockchain record.

Learn more about Blockchain Credentials and see how easy they are to create. View a Blockchain example certificate.

v1.16 – Recertification, Bulk Update & Spreadsheet Upload


We’ve revamped the credential creation process so that you can:

  • Re-certify recipients via spreadsheet upload. Just update the expiry date and we’ll do the rest.
  • Update existing credentials en-masse. Using your own records or an export from our platform.
  • Upload spreadsheets of any format. There’s no need to use a template or follow our column naming – just upload your data and then tell us what each column represents.

We’ve updated our documentation on creating credentials and updating credentials to walk you through the process.

v1.15 – Security Hardening


We’ve spent the last couple of weeks making sure our security is bulletproof!

Alongside improving our policies we’ve deprecated some SSL cyphers that drop support for older browsers but ensure that we’re better protected.

v1.14.1 – Japanese Locale


We’re excited to announce support for Japanese recipients!

Now we support credential delivery to recipients in English, Japanese, Portuguese and Spanish.

Customer Success Agent, Remote, US

Customer Success Agent, US Only, Remote – 15-20 hours per week

 

Accredible is looking for a part-time Customer Success Agent to continue to grow our world class customer support team.


In the past three years we’ve built the best credentialing product in the world. Universities, associations, tech companies and others are able to create, deliver and manage tens of thousands of digital certificates and open badges with just a few clicks.

Your role

You’ll be the face and voice of Accredible, working intimately with both our clients and credential recipients. You’ll develop deep relationships that give you inside knowledge of our client’s credential processes, this will make you essential for telling product and sales what they should be focusing on.

You will be working on a busy support desk answering tickets by phone, email and live chat. You’ll provide world class customer support and turn detractors into promoters. You’ll improve our support processes through automation, creating macros and by curating articles for our help desk. Your input will help shape the way Accredible does customer support and you’ll have plenty of room for professional growth and development.

You won’t be doing this alone! You’ll be joining Accredible’s best performing department and will be a founding member of an exceptional team; working under our Head of Customer Success.

Your skills

We are looking for you to demonstrate to us that you have these skills:

Customer Support experience – You’ll have a year’s experience working within a support team. You understand what makes a good support agent and know the basics of how a customer support team functions.

Empathy, Patience and Understanding– Every ticket you respond to will be undertaken with these core traits in mind. You will excel in providing the type of support that makes our clients think “Wow!”

This is the kind of response we are looking to elicit “Duncan and his team provide excellent customer service …. most likely the best help desk I’ve ever been connected with. Thanks to all for your superb service.

Team Player – “Remote team but not remote from each other” This is our motto, you must be able to work efficiently and effectively with both your immediate and wider teammates.

Goal & Target Orientated – As well as providing world class support you will need to stick to our response time quotas and keep your customer satisfaction rating impeccably high.

Hardworking & Self Motivated – This is a remote role, and as such, you will need to be good at keeping to your task and working hard under your own steam.

Literacy  – You must have exemplary written and spoken English language skills.

Nice to have:

  • Spanish, Portuguese or Japanese language proficiency.
  • Prior knowledge of using Zendesk
  • Experience using Slack, customer.io, & Salesforce
  • Experience working remotely

 

Compensation and Benefits

 

$13-16 per hour – salary depending on experience.

Completely Flexible working hours. As long as you meet your required number of support tickets and work the required hours a day. You decide when you work! Your only time commitment will be to sync with our Head of Customer Success most mornings.

A route to full time employment as the company grows (expected within 1 year).

A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.

2 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!

12 days Holiday

A promise to invest in your growth personally and professionally. Wherever you’d like to go and whatever you’d like to do we’ll be there to support you.

Apply Here:  https://accredible.breezy.hr/p/b720db7caa80

v1.14 – Email Customization and White Labelling


Take control of your credential communication with our new email editor. Our visual email editor lets you:

  • White label all emails sent to certificate and badge recipients.
  • Customize the content of any email.
  • Customize the call to actions in your email.
  • Specify a particular email template for any course or achievement.
  • Use an email template for multiple groups with just one click.
  • Localize email templates.

We’ve also taken steps to improve email deliverability and have provided more consistent, visually appealing email templates.

Want to learn how to use the new email editor? Click here.

Zapier Integration


v1.13 – Recipient Verification Directory


We’re very excited to announce our new recipient verification directory! It offers a complete and flexible solution for certificate verification and finding certified professionals.

The directory enables you to: showcase your alumni and let third parties verify the authenticity of a certified individual without the need to call you.

The directory is completely customizable and easy to use:

  • You can choose whether a search is required before displaying certificate recipients.
  • You can choose which fields are shown in the results table.
  • You can choose which fields are used in the search form.
  • You can choose which groups (courses) are hidden from the directory. 
  • You’re able to easily customize the appearance.
  • It’s easy to embed the directory in your website.

Want to learn how to activate and use your directory? Click here.