Accredible - Certificates and Badges

Customer Support Agent – Ely, Cambridgeshire, UK

Accredible is looking for a Customer Support Agent to continue to grow our world class customer support team.

In the past four years, we’ve built the best credentialing product in the world. Universities, associations, tech companies and others can create, deliver and manage tens of thousands of digital certificates and open badges with just a few clicks.

Compensation & Benefits

£22,000-£25,000 salary.

Flexible working hours (we’re extremely flexible on your availability as long as you get the job done!).

Employer-matched pension.

A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.

2 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!

28 days paid Holiday.

What we Offer

The opportunity to work in an exciting environment with the agility of a start-up.

Being a key stakeholder to our fast-paced, growing global company.

Career advancement; we are a start-up, so your role and position within the company has the potential to progress as much as you wish it to.

A promise to invest in your growth personally and professionally. Wherever you’d like to go and whatever you’d like to do we’ll be there to support you.

Your Role

You’ll be the face and voice of Accredible, working intimately with both our customers and credential recipients. You’ll develop deep relationships that give you inside knowledge of our client’s credential processes. This will make you the essential component for communicating to product and sales what they should be focusing on.

You will be working on a busy support desk answering tickets by phone, email and live chat. You’ll provide world class customer support and turn detractors into promoters. In addition, you’ll help to improve our support processes through automation by creating templates and curating articles for our help desk. Your input will help shape the way Accredible does customer support and you’ll have plenty of room for professional growth and development.

You won’t be doing this alone! You’ll be joining Accredible’s best performing department and will be a founding member of an exceptional team; working under our Customer Success Manager.

Your Skills & Experience

We are looking for you to demonstrate to us that you have these skills:

Customer support experience. You’ll have a year’s experience working within a SaaS support team. You understand how to provide a high standard of customer support and the processes of customer support.

This is the kind of response we are looking to elicit “Excellent service, I was able to solve my problem in no time. continue this differentiated service. Congratulations on the service”

Empathy and patience. You’ll respond to customers with compassion and understanding of their requests.

Independent and self-motivated. Being semi-remote, you will need to hold yourself accountable for tasks and ongoing responsibilities with little supervision.

Communication. You can communicate and work well with the internal organization (team) and external organization (customers).

Learns quickly. You’ll demonstrate the ability to quickly absorb and make use of new information.

Problem solving and critical thinking. You are to independently solve difficult technical problems & provide solutions or work arounds.

Resilient and adaptable. You can take critical feedback and handle difficult customer situations well. You are able to adapt and turn a negative situation into a positive one.

Excellent interpersonal and communication skills, especially written. You must have exemplary written and spoken English language skills.

Nice to have (but not required):
– Prior knowledge of using Zendesk, Hubspot support channels.
– Experience using Slack and Google tools.
– Have some technical understanding of digital platforms.
– Experience working with a global remote team.
– Bonus: Spanish language literacy is a plus.

Accredible

We welcome people of any gender identity or expression, race, skin color, ethnicity, age, size, nationality, sexual orientation, ability level, neurotype, religion, elder status, family structure, culture, subculture, political views, education level, identity, and self-identification. We welcome teachers, learners, activists, artists, dreamers, doers, ordinary people, extraordinary people, and everyone in between. We stand for equal opportunity, and we ensure equal pay.

Accredible is the new digital credential standard for the online learning age.

We are the certification provider behind companies like Rosetta Stone, Google, Udacity, Kaplan University, Hootsuite, McGraw Hill, The International Association of Privacy Professionals and many others.

Our vision is to host the world’s credentials and in the process become the world’s first truly verifiable repository of human capital.

An example Accredible certificate can be found here: credential.net/10000005

Apply Here: https://accredible.breezy.hr/p/d116e58e9514-customer-support-agent-uk

Kryterion Webassessor Integration


Kryterion Webassessor is a leading testing platform used by some of the biggest names in education & technology.

We’ve built an integration to deliver world-leading certificates, badges and blockchain credentials automatically from their platform. Automatically deliver credentials for successful test takers and enable automated lifecycle management to handle recertification.

If you’d like to know more about the integration please contact us via support@accredible.com.

New Language Support


We’re very excited to announce further localization of Accredible certificates, badges & blockchain credentials. We’ve added support for: Danish, Dutch, Finnish, Norwegian, Romanian, Swedish, Thai, Traditional Chinese (TW) and Turkish. We already had support for English, French, Spanish, Portuguese and Japanese.

Next on our localization list is the addition of Arabic, Hebrew and Malay.

If you’d like to request support for a new language then please just let us know via support@accredible.com.

Accredible is Shortlisted for the Reimagine Education Awards

Reimagine Education Awards – Best Innovation in Blockchain Technology

Accredible is thrilled to announce that its flagship product has been shortlisted by Reimagine Education for their Best Innovation in Blockchain Technology award.

Blockchain provides a perfect mechanism to add security to credentials and build lasting trust in the qualifications that are essential to careers. Accredible uses the blockchain to cryptographically seal a record of a certificate or badge when it’s created so that third parties can be certain that a record hasn’t been altered since being issued. Once we’ve recorded a credential on the Blockchain it cannot be altered, faked or spoofed. If someone attempts to create a credential that looks like an existing credential it won’t verify against the Blockchain record.

ABOUT ACCREDIBLE

Accredible is an industry-leading digital credentialing platform which allows users to securely issue, manage, track, and verify their certificates and badges. Its platform is used by over 400 organizations worldwide, including Google, UC Berkeley, and IEEE. More than 1,500,000 students have received certificates, badges or blockchain credentials through their platform.

ABOUT REIMAGINE EDUCATION

Reimagine Education is an international competition rewarding innovative initiatives aimed at enhancing student learning outcomes & employability with $50,000 and 17 ‘Oscars’ of Education. It culminates in a global conference for all those seeking to shape the future of education.

The NCHERM Group & Accredible

The NCHERM Group, LLC (PRNewsfoto/The NCHERM Group)

Legal Consulting for Safer Schools & Campuses

The NCHERM Group and its affiliated organizations, NaBITA and ATIXA have trained over 12,500 education-focused professionals since 2012. NCHERM Group was founded in 2000 with the goal of identifying, developing and delivering best practices for school and campus health and safety. They’re a leader in campus risk management and preventative law efforts, emphasizing best practices for policy, training, and prevention as proactive risk management for the organizations that they work with.

In September 2018, The NCHERM Group adopted Accredible to add digital badging to its programs. Digital badges offer a visual, public, portable and sharable credential upon completion of their training. They enable third party employers, colleges and students to recognize and verify an individuals training and professional development in a secure, convenient manner.

“Accredible makes it possible for The NCHERM Group to deliver digital, portable badges to our certification trainees. Attendees put a lot of time and energy into our trainings, and we want to reward them with something tangible to show for it. A certificate on a wall is great, but badging is next-level recognition. ATIXA, NaBITA, and TNG certifications are commonly listed as preferred or required qualifications for job postings in the education field, and we understand how imperative it is to showcase your commitment to professional development and learning with us.” – Brett A. Sokolow, Esq., President & CEO of The NCHERM Group.

“”We’re very excited to be entrusted by The NCHERM Group to help issue their digital credentials. We strongly believe in their mission to help bring safety to school and college campuses all across America. Education should be a fundamental right and all should be guaranteed a safe environment, which is why we couldn’t be more proud to have been chosen as the credentialing partner for these projects.”
Danny King, CEO of Accredible.

 

ABOUT ACCREDIBLE

Accredible is an industry-leading digital credentialing platform which allows users to securely issue, manage, track, and verify their certificates and badges. Its platform is used by over 400 organizations worldwide, including Google, UC Berkeley, and IEEE. More than 1,500,000 students have received certificates, badges or blockchain credentials through their platform.

ABOUT THE NCHERM GROUP

The NCHERM Group is a law and consulting firm that offers systems-level solutions for safer schools and campuses. The NCHERM Group is a repository for models that enhance and advance risk management and preventive law efforts. The NCHERM Group emphasizes best practices for policy, training, and prevention as proactive risk management. The NCHERM Group specializes in advancing culture change strategies and problem-solving for the tough wellness, compliance, and liability issues colleges and universities face today. The NCHERM Way has become the risk management touchstone for schools, colleges, and universities across the country. It has provided services to more than 3,000 colleges and schools. It represents more than 75 colleges and universities as outside counsel, and has represented more than 200 over the years, making The NCHERM Group one of the largest specialized higher education law practices in the country. It also serves a growing number of preK-12 school districts and independent schools. Every day, more schools and colleges enhance the health and safety of their communities The NCHERM Way.

Job Market Insights


Learn and advertise the impact your credentials have on the careers of your credential-holders with Accredible’s Job Insights feature.

Launched in beta today, Accredible makes it easy to connect your credentials with the job market using our Job Market insights tool:
– Show real jobs that your credential can lead to.
– Gain accurate Job Insights tied to real skills that your program provides.
– Show salary levels, top employers and educational requirements for the US jobs market.
– Job data is gathered from 65,000 sources!
– Enable your recipients to improve their careers.

The key to growing your programs is showcasing the career value that you offer. What better place to connect your audience with this impact than on the credential itself?

Learn more about the Job Insights feature and setup Job Insights on your Groups today.

Audit


Never worry about losing your certificate & badge information again!

We’re excited to release our new Audit feature which lets you track and view all the changes to your data.

Visit Audit in the dashboard to:
– View data has that been changed in your account.
– See which team member created, updated or removed data.
– Recover mistakenly deleted data.

The Audit feature is available on all accounts whilst it’s in Beta!

As always we’d love to hear if you have any feedback! Please reach out to support@accredible.com and let us know your thoughts.

Accredible Joins ICE!

Accredible joins the Institute for Credentialing Excellence

Mountain View, CA – Accredible, an industry-leading credentialing platform which allows users to securely issue, manage, track, and verify their certificates, badges and Blockchain Credentials announced today that it has joined ICE as a sustaining member.

The Institute for Credentialing Excellence (ICE) is a leading developer of certification standards and a provider of information and trends in: certification, test delivery, assessment and other credentialing topics. ICE enabled networking, education and sharing of resources to their members who work in and serve the credentialing industry.

“Accredible is extremely proud to be a member of the Institute for Credentialing Excellence in show of our support of the credentialing community and our commitment to strive for excellence.” – Alan Heppenstall, CTO at Accredible.

 

ABOUT ACCREDIBLE

Accredible is an industry-leading digital credentialing platform which allows users to securely issue, manage, track, and verify their certificates and badges. Its platform is used by over 400 organizations worldwide, including Google, UC Berkeley, and IEEE. More than 1,500,000 students have received certificates, badges or blockchain credentials through their platform.

Department Usage


View the usage of Accredible across your different departments.

Visit Admin Usage in the dashboard to see:
– Certificate & Badge issuance over time.
– Email activity per department.
– Team member sign ins.

As always we’d love to hear if you have any feedback! If you’d like to enable Departments for your account then please reach out to support@accredible.com.

Accredible is EdTechXGlobal Startup Awards Finalist!

2018 EdTechXGlobal All Stars Startup Awards

Europe’s largest summit on the future of learning and work, EdTechXEurope, announced the finalists and winners of its sixth annual EdTechXGlobal All Stars startup awards on the 19th of June at the Brewery in London. Accredible has been chosen as a finalist for the Awards and attended the conference in London.

The EdTechXGlobal All Stars Awards is determined by a global panel of judges, evaluating various factors including revenue growth, scale, innovation and market impact.

“We’re extremely honoured to have been chosen as a finalist in the prestigious EdTechXGlobal Startup Awards!” – Alan Heppenstall, CTO at Accredible.